Find answers to frequently asked questions about returns

<h3 dir="ltr" id="isPasted" style="line-height:1.44;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 18pt 0pt;"><span style="font-size:13pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Do you accept returns?</h3><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We do accept returns in respect to the following conditions:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The item must have been sold on our online store</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The item shouldn&apos;t have been used in any way</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The return or exchange request is made within 28 days of delivery</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The return is made within 14 days of the return or exchange request</li></ul><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To ask for a return, please contact our support using our chat or online contact form.<h3 dir="ltr" style="line-height:1.44;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 18pt 0pt;" id="can-i-exchange-an-item"><span style="font-size:13pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Can I exchange an item?</h3><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We do accept exchanges and they follow the same conditions as returns<span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.<h3 dir="ltr" style="line-height:1.44;background-color:#ffffff;margin-top:0pt;margin-bottom:18pt;" id="are-returns-free"><span style="font-size:13pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Are returns free?</h3><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns are free. There is no charge for returns.</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can refer to our return policy to organize your return.</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns are the responsibility of the buyer.</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Feel free to contact our support agents through our helpdesk for more details.</li></ul><span style="font-size:13pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:13pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How long does it take to process a return? <span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns are confirmed within 14 days of receiving the package at our warehouse.<span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

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