FAQs

My Order

Find answers to frequently asked questions

Do you have any physical store?

We currently don't have any physical stores under our brand name. However, we do have several distributors in Australia, Europe, the US and Canada. The full list of stores that resell our products can be found on our stores locator map.

Where is Fluidd customer service located?

How does Fluidd handle my return?

How do I arrange a refund?

Contact our customer service via online chat or contact form.

How do I contact Fluidd support?

How to add another home?

Before you begin make sure you have the following;. Currently not available. This functionality is currently not available. Check back again for updates on adding more homes (sites) to your Fluidd account.

How to access your Fluidd cloud account

Before you begin make sure you have the following;. This functionality is currently not available.

How do I add more users?

Before you begin make sure you have the following;. This functionality is currently not available.

Do I need an internet connection?

Before you begin make sure you have the following;. Downloaded and installed the latest version of Fluidd App. Fluidd Hub. No! You can use your Fluidd Hub in total privacy without the requirement of a cloud connection or connection to the internet. F