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<h3 dir="ltr" style="line-height:1.44;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 18pt 0pt;" id="is-there-a-warranty"><span style="font-size:13pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Is there a warranty?</h3><span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We guarantee any of our products made by us and sold through our online store to be free of defects for 1 year. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:<span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- The item must have been sold on our online store<span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- The item shouldn&apos;t have been used in any way<span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- The return or exchange request is made within 28 days of delivery<span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- The return is made within 14 days of the return or exchange request<span style="font-size:12pt;font-family:Arial;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

Warranty

This Privacy Policy describes how fluidd.io (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. After reviewing this policy, if you have additional questions, want more informa

Privacy Policy

OVERVIEWThis website is operated by Fluidd. Throughout the site, the terms “we”, “us” and “our” refer to Fluidd. Fluidd offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon you

Term of Service

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Domestic Shipping Rates. We offer domestic expres

<h1 dir="ltr" id="isPasted" style="line-height:1.38;margin-top:20pt;margin-bottom:12pt;"><span style="font-size:30pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shipping policy</h1><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.&#xA0;<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Domestic Shipping Rates<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We offer domestic express shipping.<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">**Free Shipping&#xA0;<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">International Shipping Rates<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We offer international express shipping.<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">**Free Shipping&#xA0;<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Fluidd Technology AU Pty Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How do I check the status of my order?<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you haven&#x2019;t received your order within 21 days of receiving your shipping confirmation email, please contact us at&#xA0;<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">support@fluidd.io<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;with your name and order number, and we will look into it for you.<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refunds, returns, and exchanges<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the&#xA0;<a href="https://www.shopify.com/au/blog/common-shipping-questions" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">shipping costs</a><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;for the return.<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item&#x2019;s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have any further questions, please don&apos;t hesitate to contact us at&#xA0;<span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#1f2124;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">support@fluidd.io.

Fluidd Shipping Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original pac

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase. To start a return, you can contact us at stephen@fluidd.io. Please note that returns will need to be sent to the following address: Level 1, 9 - 13 Bronte Road, Bondi Junction, NSW, 2022 Australia If your return is accepted, we&#x2019;ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at <a href="mailto:shop@fluidd.io">shop@fluidd.io</a>. <h3 dir="ltr" id="damages-and-issues">Damages and issues</h3> Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. <h3 dir="ltr" id="exceptions--non-returnable-items">Exceptions / non-returnable items</h3><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(31, 33, 36); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gi<span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(31, 33, 36); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ft cards. <h3 dir="ltr" id="exchanges">Exchanges</h3><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(31, 33, 36); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. <h3 dir="ltr" id="european-union-14-day-cooling-off-period">European Union 14 day cooling off period</h3> Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase. <h3 dir="ltr" id="refunds">Refunds</h3> We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.<span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(31, 33, 36); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> If more than 15 business days have passed since we&#x2019;ve approved your return, please contact us at shop@fluidd.io.

Policy & Terms of Service

Warranty

Privacy Policy

Term of Service

Fluidd Shipping Policy

Returns & Refunds Policy